2021 CRIS Satisfaction Survey

Consider each of the following statements in relation to your experience in using the Clinical Research Information System (CRIS). Select the choice that best represents the extent to which you agree or disagree with each statement.

Section A: EHR Patient Safety and Quality Issues

The following items describe things that can affect patient safety and quality when using EHR systems.
In the past 3 months, how many times did you discover the following issues with the EHR system in your hospital?

None

1-5 times

6-10 times

11-20 times

21-50 times

More than 50 times

Does Not Apply or Don't Know

Information was not complete

Information was not accurate

Important information was hard to find

Information was entered into the wrong patient health record

Incorrect information was copied and pasted

Section B: EHR System Training

How much do you agree or disagree with the following statements?

Strongly Disagree

Disagree

Neither Agree nor Disagree

Agree

Strongly Agree

Does Not Apply or Don’t Know

We are given enough training on how to use our EHR system

Training on our EHR system is customized for our work area

We are adequately trained on what to do when our EHR system is down

Section C: EHR and Workflow/Work Process

How much do you agree or disagree with the following statements?

Strongly Disagree

Disagree

Neither Agree nor Disagree

Agree

Strongly Agree

Does Not Apply or Don’t Know

There are enough EHR workstations available when we need them

Our EHR system requires that we enter the same information in too many places

There are too many alerts or flags in our EHR system

Section D: EHR System Support and Communication

How much do you agree or disagree with the following statements?

Strongly Disagree

Disagree

Neither Agree nor Disagree

Agree

Strongly Agree

Does Not Apply or Don't know

Problems with our EHR system are resolved in a timely manner

We are asked for input on ways to improve our EHR system

We are made aware of issues with our EHR system that could lead to errors

Section E: Overall EHR System Rating

How satisfied or dissatisfied are you with your hospital’s EHR system?

	Very Dissatisfied
	Dissatisfied
	Neither Satisfied nor Dissatisfied
	Satisfied
	Very Satisfied

Section F: EHR User Feedback

While working, how frequently do you use the system?

	Never
	Rarely
	Occasionally
	Often
	Very Often

What do you find most useful about the system?

What improvements in the system would be helpful?

In what ways has using the CRIS facilitated or hindered communication/ collaboration among clinical care providers and staff?

What information could be added to the training that would be helpful in using CRIS?

Section G: EHR User Demographics

What is your age?

	<20 years
	20-30 years
	31-40 years
	41-50 years
	51-60 years
	Over 60 years

How long have you worked at the NIH?

	Less than 1 year
	1 to 5 years
	6 to 10 years
	11 to 15 years
	16 to 20 years
	21 years or more

What is your role in the hospital? Select ONE answer that best describes your position.

	Registered Nurse
	Physician Assistant/Nurse Practitioner
	LVN/LPN
	Patient Care Asst/Hospital Aide/Care Partner
	Attending/Staff Physician
	Resident Physician/Physician in Training
	Pharmacist
	Dietician
	Unit Assistant/Clerk/Secretary
	Respiratory Therapist
	Physical, Occupational, or Speech Therapist
	Technician (e.g., EKG, Lab, Radiology)
	Administration/Management
	Other:

In your position, do you typically have direct interaction or contact with patients?

	YES, I typically have direct interaction or contact with patients.
	NO, I typically do NOT have direct interaction or contact with patients.

Please select your institute:

	Clinical Center
	National Cancer Institute
	National Center for Complementary and Alternative Medicine
	National Eye Institute
	National Heart, Lung and Blood Institute
	National Human Genome Research Institute
	National Institute on Alcohol Abuse and Alcoholism
	National Institute of Allergy and Infectious Diseases
	National Institute of Arthritis and Musculoskeletal and Skin Diseases
	National Institute of Child Health and Human Development
	National Institute on Deafness and Other Communication Disorders
	National Institute of Dental and Craniofacial Research
	National Institute of Diabetes and Digestive and Kidney Diseases
	National Institute of Environmental Health Sciences
	National Institute of Mental Health
	National Institute of Neurological Disorders and Stroke
	National Institute of Nursing Research
	Other: